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Cancellation , Return & Exchange Policy

Aachho.com follows a friendly return and refund policy to ensure your purchases are free of stress. We offer a "100% Buyer Protection Program" for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.

 

CANCELLATIONS & RETURNS

IN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN DROP US A MAIL AT SUPPORT@AACHHO.COM AND YOU WILL GET A REVERT WITHIN 24 WORKING HOURS.

 

INDIAN CUSTOMERS

 

RETURNS BY INDIAN CUSTOMER
  •  Size Exchange: If the customer has any size issue with the product delivered then he/she needs to mail us at SUPPORT@AACHHO.COM within 24 Hours from the date of delivery the parcel. We will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer that is Rs150. Please Note: Reverse pick-up might not be available on few pin -codes. Exchange are allowed on size issues only. Exchange will not be issued on product exchange.
  • Return : We don't take returns on items sold once.
  • Damaged/Wrong Delivery: If the return is because of an error on our part (damaged/defective product, incorrect item sent), we will replace the product or refund the full amount as per your demand. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.
  • Refund process:  If customer requests for refund (only in case of damaged goods) will start only after we receive back the product and validate the return.
  • When a return request is placed by the customer, after inspecting the return reason we will schedule a reverse Pick up. If the pick-up is not done for any reason (owing to customer or the courier company’s mistake,) responsibility lies on the customer to contact AACHHO for the pick-up again. Failure to contact Aachho on time to arrange the reverse pick-up will lead to rejection for return request.

    After the return reaches our warehouse, we will check the products and see if they are eligible for return or not. Once approved, the refund will be issued in Aachho wallet within 5 days. If however the return is not approved for refund we will send the order back to you.

    - Aachho will not be liable for any damage that happens during return shipping.

    - Items returned by customer must be unused, undamaged, unworn and      unwashed.

    - Items must not have any perfume smell.

    - No returns will be accepted on customised items. 

    When Exchange/Return is not accepted?

    1. Exchange/Return not accepted due to color Difference. 10 % Colour difference might be there due to screen resolution and lights.
    2. Exchange/Return are not accepted if Customer does not like the material or colour of the product order. As we use best quality material in the market and all product details are mentioned in the Product description. We would suggest you to please read all the details before placing the order. 
    3. Validity of Credit voucher issued for exchange will be of 30 days.
    CANCELLATIONS BY INDIAN CUSTOMER

    If you have to cancel any order, please do it within 24 hours of placing the order by contacting us at support@aachho.com

     

    INTERNATIONAL CUSTOMERS

  • If your product arrives damaged or you receive the wrong product, you should email us at support@aachho.com along with a photo of the damaged product. The mail should be sent within 24 hours of delivery of damaged items in your shipment. In such cases, we offer a full refund.
  • All Custom Duties levied on the products will be borne by the customer.
  • For Exchanges by international customers, the above return policy is applicable. Any other questions or clarifications, please contact us at Support@aachho.com

    CANCELLATIONS BY INTERNATIONAL CUSTOMER

    If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at Support@aachho.com

  • If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.
  • No request for cancellation will be entertained after 24 hours of placing the order.
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